Customer Success & Inside Sales Specialist

Ranger Design; Eagan (MN); On-site; USD 40,000 - 55,000; Full time

Job summary

Ranger Design is seeking a skilled Customer Service Representative to enhance customer experiences in Eagan, Minnesota. You will be the first contact for customers, providing timely support via phone and email, resolving inquiries, and ensuring satisfaction.

The ideal candidate has a minimum of 3 years in a similar role and technical skills to interpret product specifications. Proficiency in Salesforce and a professional demeanor are essential to excel in this role.

Qualifications

• Minimum of 3 years of experience in customer service.
• Proficiency in spoken and written English; Spanish is a plus.
• Ability to interpret technical drawings and specifications.

Responsibilities

• Providing timely customer support through phone and email.
• Resolving issues and inquiries effectively.
• Processing orders and managing RMAs.

Skills

Customer service experience

Strong communication skills

Technical aptitude

Problem-solving skills

Time management

Tools

Salesforce

Syteline

Microsoft Office Suite

Job description

Ranger Design is seeking a skilled Customer Service Representative to enhance customer experiences in Eagan, Minnesota. You will be the first contact for customers, providing timely support via phone and email, resolving inquiries, and ensuring satisfaction.

The ideal candidate has a minimum of 3 years in a similar role and technical skills to interpret product specifications. Proficiency in Salesforce and a professional demeanor are essential to excel in this role.