Inside Sales Representative

Saf North America LLC; Aurora (CO); On-site; USD 55,000 - 85,000; Full time

Job summary

SAF North America LLC in Aurora, CO is seeking an Inside Sales Representative to support customers and grow our North American business. You will work with Outside Sales, Engineering, Operations, and Logistics to turn needs into proposals and orders, while delivering a strong customer experience.

The role emphasizes responding to inquiries, preparing quotes, qualifying opportunities, and maintaining accurate CRM/ERP records.

Qualifications

• 2+ years in inside sales, sales support, customer service, or similar; B2B tech experience preferred.
• Strong written and verbal communication; ability to explain tech to non-tech.
• Attention to detail with pricing, lead times, and order docs.
• Proactive, customer-focused; manage multiple priorities without losing follow-through.
• Proficient in Microsoft Office; CRM/ERP experience preferred.

Responsibilities

• Respond to inbound inquiries by phone and email; clarify requirements and coordinate next steps.
• Prepare quotes and proposals using price lists, discounts, configs, and input from Outside Sales/Engineering.
• Qualify opportunities, follow up on quotes, move prospects to purchase order.
• Communicate product availability, lead times, shipping expectations, and order status.
• Process orders and maintain records in CRM and ERP systems.
• Build relationships with customers, distributors, and partners; identify upsell opportunities.
• Coordinate internally to resolve questions and ensure commitments are feasible.
• Maintain organized sales docs and provide pipeline/quote updates to management.

Skills

Inside Sales

Customer Service

CRM

ERP

Microsoft Office

Education

Associate or bachelor’s degree in business, communications, or related field

Tools

CRM systems

ERP platforms

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Aurora, CO, US

11 days ago Requisition ID: 1005

SAF North America, a subsidiary of SAF Tehnika, is seeking a responsive and detail-oriented Inside Sales Representative to support customers and help grow our business across North America. This role works closely with Outside Sales, Engineering, Operations, and Logistics to turn customer needs into accurate proposals, well-managed orders, and a consistently strong customer experience.

What will you do:

• Respond promptly to inbound customer and partner inquiries by phone and email, clarify requirements, and coordinate the appropriate next steps.


• Prepare accurate quotes and proposals using approved price lists, discount guidelines, product configurations, and input from Outside Sales and Engineering.


• Qualify sales opportunities, follow up on open quotes, and help move prospects through the sales process from initial inquiry to purchase order.


• Communicate product availability, production lead times, shipping expectations, and order status clearly and proactively.


• Process customer orders and maintain complete, accurate records in the company CRM and ERP systems.


• Build relationships with customers, distributors, and partners; identify opportunities for additional products, services, or follow-on business.


• Coordinate internally to resolve commercial, technical, or fulfillment questions and ensure commitments made to customers are achievable.


• Maintain organized sales documentation and provide timely pipeline, quote, and activity updates to management.

What are we looking for:

• Two or more years of experience in inside sales, sales support, customer service, account coordination, or a similar customer-facing role; technical B2B experience is preferred.


• Strong written and verbal communication skills, with the ability to explain information clearly to both technical and non-technical contacts.


• Excellent attention to detail and comfort working with pricing, product configurations, lead times, and order documentation.


• A proactive, customer-focused approach and the ability to manage multiple priorities without losing follow-through.


• Working knowledge of Microsoft Office; experience with CRM and ERP platforms is strongly preferred.


• Ability to collaborate effectively in a small, fast-moving team and take ownership of issues through resolution.

Preferred experience:

• Experience with telecommunications, wireless networking, test and measurement equipment, IoT products, or another technical product portfolio.


• Experience supporting distributors, resellers, integrators, or business customers across multiple territories.


• Associate or bachelor's degree in business, communications, engineering technology, or a related field, or equivalent practical experience.

The ideal candidate is organized, commercially minded, and genuinely enjoys helping customers. You do not need to know every product on day one, but you should be curious, comfortable learning technical information, and dependable in following through on details.