Customer Care & Sales Specialist

American Time; Dassel (MN); On-site; USD 25,000 - 36,000; Full time

Job summary

American Time, a Minnesota-based manufacturer of synchronized time and communication systems, seeks a Sales & Customer Support Specialist to be the first point of contact for customers. You will answer inquiries by phone, email, and chat, resolve issues, and deliver exceptional service to a diverse client base.

You will also enter data accurately in the ERP system, support quotes and orders, and help the team meet sales and service goals through proactive communication, problem-solving, and

Qualifications

• Professional phone etiquette and strong communication.
• Ability to listen actively and respond empathetically.
• Proficient with Microsoft Office and ERP systems.
• Accurate data entry and attention to detail.
• Team-oriented with a goal-oriented mindset.

Responsibilities

• Answer customer inquiries by phone, email, and chat.
• Resolve issues and provide timely solutions.
• Enter quotes, orders, and contact information in the ERP.
• Support achievement of net sales and customer satisfaction goals.
• Collaborate with teammates to improve processes.

Skills

Phone etiquette

Active listening

Written communication

Teamwork

Empathy

Problem-solving

MS Office

ERP systems

Data entry

Job description

American Time, a Minnesota-based manufacturer of synchronized time and communication systems, seeks a Sales & Customer Support Specialist to be the first point of contact for customers. You will answer inquiries by phone, email, and chat, resolve issues, and deliver exceptional service to a diverse client base.

You will also enter data accurately in the ERP system, support quotes and orders, and help the team meet sales and service goals through proactive communication, problem-solving, and