Customer Experience Specialist - Commercial Services

Minnesota Diversified Industries; Minneapolis (MN); On-site; USD 38,000 - 56,000; Full time

Job summary

Minnesota Diversified Industries in Minneapolis seeks a Customer Experience Representative to support our Commercial Services division. You will collaborate with operations and sales to onboard new clients and retain existing ones, while helping maintain our world-class Net Promoter Score.

The role blends customer service excellence with multi-tasking in a fast-paced environment, working with the Services Sales and Finance teams to deliver outstanding results.

Qualifications

• High School Diploma or GED required or preferred.
• 2-5 years in customer service, sales support, or related field.
• Ability to learn platforms like HubSpot.
• Familiarity with ISO9001 is a benefit.
• Basic computer skills, multiple software programs, and data entry.

Responsibilities

• Act as a point of contact for customers, providing proactive service throughout the sales and order process.
• Understand and address customer needs, ensuring satisfaction and resolving issues quickly.
• Build and maintain relationships to promote retention and loyalty.
• Process customer orders and modifications accurately and timely.
• Track order details including shipping dates and product specs.
• Communicate order status, changes, or delays to customers.
• Collaborate with Services Sales, Finance, and Operations to onboard and deliver for customers.
• Ensure compliance with ISO9001 through customer requirements.
• Follow up post-order to gather feedback and drive improvements.
• Assist sales with documentation, reporting, and CRM records.

Skills

communication

customer-centric mindset

detail-oriented

time management

organizational skills

problem-solver

conflict resolution

team-oriented

empathy

critical thinking

technical proficiency

Education

High School Diploma or GED

GED (preferred)

Tools

HubSpot

Job description

Minnesota Diversified Industries in Minneapolis seeks a Customer Experience Representative to support our Commercial Services division. You will collaborate with operations and sales to onboard new clients and retain existing ones, while helping maintain our world-class Net Promoter Score.

The role blends customer service excellence with multi-tasking in a fast-paced environment, working with the Services Sales and Finance teams to deliver outstanding results.