Customer Success & Technical Support Coordinator

DOC Services Inc.; Lake City, Northern (MN, KY); Hybrid; USD 38,000 - 52,000; Full time

Job summary

Valley Craft Industries in Lake City, Minnesota is seeking a motivated Customer Service Coordinator to join our Sales/Customer Service Department. Our team builds strong relationships with customers and thrives in a fast-paced environment.

You will handle quotes, order entry, RMAs, technical support, and data entry, with effective phone and email communication. You’ll educate customers, assess needs, and collaborate with sales to deliver practical solutions.

Qualifications

• 2+ years of successful customer service experience preferred
• Excellent listening, verbal, written and interpersonal communication skills
• Strong technical aptitude and ability to educate customers

Responsibilities

• Create a positive experience for all customers
• Communicate effectively via phone and email
• Respond to inquiries on product specs, pricing, and availability
• Handle quotes, order entry, RMAs, technical support, and related tasks
• Perform organized data entry with attention to detail
• Educate customers and assess needs to provide solutions
• Collaborate with sales and other departments to support customers
• Input and track metrics in the customer management system
• Maintain a positive attitude and share feedback for continuous improvement

Skills

Customer service

Communication

Multitasking

Attention to detail

Team collaboration

Education

High school diploma or equivalent experience

Tools

Microsoft Office

Outlook

Excel

ERP/CRM (Epicor)

Job description

Valley Craft Industries in Lake City, Minnesota is seeking a motivated Customer Service Coordinator to join our Sales/Customer Service Department. Our team builds strong relationships with customers and thrives in a fast-paced environment.

You will handle quotes, order entry, RMAs, technical support, and data entry, with effective phone and email communication. You’ll educate customers, assess needs, and collaborate with sales to deliver practical solutions.