Customer Success & Growth Lead — Los Angeles

Egreenservices; Los Angeles (CA); On-site; USD 92,000 - 130,000; Full time

Benefits offered by this job

Mentor

Benefits package

Growth opportunities

Job summary

Kohls is seeking a Customer Success Specialist in Los Angeles to own local relationships and drive growth across the CA market. You will manage sponsorships, lead-capture programs, and upsell initiatives while coordinating with sales and marketing to align investments with objectives.

With 3+ years in CSAT reporting and a proven track record in customer success, you will navigate stakeholder interactions confidently and maintain composure amid the role’s energetic pace.

Qualifications

• Proven track record delivering results as a mid-level Customer Success Specialist.
• 3+ years putting CSAT Reporting to work in a sales marketing setting.
• Judgment seasoned by at least 3 years of real consequences.
• Comfortable presenting ideas to stakeholders at every level.
• Calm under the ambitious chaos a mid-level role tends to generate.

Responsibilities

• Carry the CA number and the relationships that make it real.
• Manage event sponsorships and lead-capture programs across Los Angeles, CA.
• Pitch upsells that feel like favors, not invoices.
• Grow Kohls's ambitious footprint one earned introduction at a time.
• Forecast demand and align marketing investment with sales objectives.

Skills

CSAT Reporting

Stakeholder presentation

Relationship management

Job description

Kohls is seeking a Customer Success Specialist in Los Angeles to own local relationships and drive growth across the CA market. You will manage sponsorships, lead-capture programs, and upsell initiatives while coordinating with sales and marketing to align investments with objectives.

With 3+ years in CSAT reporting and a proven track record in customer success, you will navigate stakeholder interactions confidently and maintain composure amid the role’s energetic pace.