Growth-Driven Customer Success Strategist

Nordstrom, Inc.; Simi Valley (CA); On-site; USD 86,000 - 131,000; Full time

Job summary

Nordstrom, Inc. in Simi Valley, CA is seeking a Customer Success Specialist with a track record of leading sales marketing initiatives. You will nurture leads, translate insights into sharper campaigns, and guide clients through onboarding to ensure long-term engagement.

The role requires 4+ years of end-to-end sales marketing experience and an ability to turn customer data into strategic messaging. Expect a fast-paced, results-driven environment that rewards initiative and strong collaboration

Qualifications

• 4+ years steering sales marketing projects end to end.

Responsibilities

• Nurture slow sales marketing leads until timing flips in our favor.
• Translate customer insights into sharper campaign briefs.
• Walk new sales marketing clients through onboarding so they stick around.
• Translate Call Center Operations dashboards into actionable stories for the sales floor.
• Trade weekly notes with product on buyer requests in Simi Valley.
• Turn a $86,000 - $131,000 budget into measurable growth.
• Cultivate referral channels and strategic partnerships in Simi Valley.

Skills

Growth mindset

Creativity

Mentor teammates

Self-direction

Job description

Nordstrom, Inc. in Simi Valley, CA is seeking a Customer Success Specialist with a track record of leading sales marketing initiatives. You will nurture leads, translate insights into sharper campaigns, and guide clients through onboarding to ensure long-term engagement.

The role requires 4+ years of end-to-end sales marketing experience and an ability to turn customer data into strategic messaging. Expect a fast-paced, results-driven environment that rewards initiative and strong collaboration