Customer Success Specialist

BDO; Fullerton (CA); Vor Ort; USD 86.000 - 136.000; Vollzeit

Zusammenfassung

BDO seeks a Customer Success Specialist in Fullerton, CA to drive growth marketing outcomes and own the customer lifecycle. You will coach junior reps, design conversion funnels, and manage event sponsorships to boost brand presence in California.

The role emphasizes ownership, retention expertise, and close collaboration with teams using tools like ServiceNow and Talkdesk, with a competitive salary and flexible scheduling.

Qualifikationen

• Bachelor's degree in a related field, or equivalent practical experience.
• Hands-on command of Customer Retention, with Talkdesk as a close second.
• Familiarity with ServiceNow and related tools or frameworks.
• Growth mindset and openness to constructive feedback.

Aufgaben

• Coach junior reps through their first high-trust negotiation.
• Win back the accounts a previous Customer Success Specialist let slip.
• Design landing pages and conversion funnels that turn traffic into customers.
• Line up the human-first sponsorships that put BDO in front of buyers.
• Keep a finger on competitor pricing across CA.
• Segment audiences and personalize outreach to lift response rates.
• Manage event sponsorships and lead-capture programs across Fullerton, CA.

Kenntnisse

Growth mindset

Ownership

Customer Retention

Personalized outreach

Ausbildung

Bachelor's degree or equivalent

Tools

ServiceNow

Talkdesk

Jobbeschreibung

Looking for your next chapter in growth marketing? BDO wants a Customer Success Specialist ready to make an impact in Fullerton. At BDO the $86,000 - $136,000 matters, sure, but so does owning the sales marketing outcome with 5 years of Goal Setting behind it.

Key Responsibilities

• Coach junior reps through their first high-trust negotiation
• Build the Data Entry report leadership checks before the CA review
• Win back the accounts a previous Customer Success Specialist let slip
• Design landing pages and conversion funnels that turn traffic into customers
• Line up the human-first sponsorships that put BDO in front of buyers
• Keep a finger on competitor pricing across CA
• Segment audiences and personalize outreach to lift response rates
• Manage event sponsorships and lead-capture programs across Fullerton, CA

What You'll Bring

• A growth mindset and openness to constructive feedback
• Comfortable owning projects from concept through delivery
• Familiarity with ServiceNow and related tools or frameworks
• Bachelor's degree in a related field, or equivalent practical experience
• An appetite for ownership that scales with the stakes
• Hands-on command of Customer Retention, with Talkdesk as a close second

BDO took a tired corner of the sales marketing world and rebuilt it, brick by brick, from a small office in Fullerton, CA. Here, ownership means you're empowered to fix what's broken without waiting for permission.

Pay is $86,000 - $136,000, growth is structured, mentorship is personal, and the flexible temporary schedule is non-negotiable in your favor.

This minute, the Customer Success Specialist chair sits empty and the search is on.