Executive Customer Success Partner for Strategic Growth

Precision Labs; Los Angeles (CA); Hybrid; USD 85,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

Unlimited PTO

Career development support

Job summary

Xsolla is seeking a Customer Success Manager in Los Angeles to act as a trusted advisor to executive-level clients, nurture strategic partnerships, and drive measurable growth and renewal.

The role emphasizes post-sale success, onboarding, and cross-functional collaboration with sales, product, and engineering to maximize client value and ensure high satisfaction in a fast-paced, SaaS-driven environment.

Qualifications

• Bachelor’s degree preferred.
• 3–5 years in customer success, account management, or client services in SaaS/tech.
• Proven ability to manage relationships and drive retention.

Responsibilities

• Serve as trusted partner post-sale to ensure measurable value.
• Understand client objectives and provide relevant recommendations.
• Assist onboarding, implementation, and training for smooth experiences.
• Engage proactively to maximize satisfaction and prevent issues.
• Collaborate with sales, marketing, product, and engineering to align goals.
• Track metrics like engagement, renewals, and churn to drive health.
• Identify upsell/cross-sell opportunities by mapping needs to product.
• Conduct regular business reviews and gather feedback for improvements.
• Maintain client documentation including plans and summaries.
• Advocate for clients to influence product and support enhancements.
• Stay current on industry trends and product developments.

Skills

Executive communication

Relationship management

Data-driven mindset

Cross-functional collaboration

Presentation skills

Problem-solving

Organizational skills

Education

Bachelor’s degree in Business Administration, Marketing, Communications, or related field

Tools

Salesforce

Gainsight

HubSpot

ChurnZero

Job description

Xsolla is seeking a Customer Success Manager in Los Angeles to act as a trusted advisor to executive-level clients, nurture strategic partnerships, and drive measurable growth and renewal.

The role emphasizes post-sale success, onboarding, and cross-functional collaboration with sales, product, and engineering to maximize client value and ensure high satisfaction in a fast-paced, SaaS-driven environment.