Remote Customer Success Lead | Growth, Churn, & Revenue

KKR; Chula Vista (CA); Remote; USD 115,000 - 181,000; Full time

Benefits offered by this job

Mentorship program

Growth ladder

Remote work from home

Job summary

KKR is seeking a remote Customer Success Manager to own the California territory, including Chula Vista, with a focus on leadership and revenue growth.

You will mentor teams, turn marketing leads into signed deals, and report weekly on pipeline while working from home or Chula Vista.

With 7+ years of mentorship-focused experience and a strong Salesforce Service Cloud background, you will shape customer outcomes at scale.

Qualifications

• Experience reducing churn in a remote setting.
• Proven ability to lead teams and drive revenue growth.
• Strong collaboration between customer success and sales in a CA market.

Responsibilities

• Align empathy with team leadership to ensure quality leads.
• Qualify opportunities to focus on real revenue.
• Translate dashboards into actionable summaries for sales.
• Manage leads and pipeline in Chula Vista, CA.
• Track pipeline and report weekly to leadership.
• Run discovery calls to uncover budget.
• Refine the value proposition for each vertical touched.

Skills

Churn reduction

Team leadership

Remote work experience

Salesforce familiarity

Tools

Salesforce Service Cloud

Job description

KKR is seeking a remote Customer Success Manager to own the California territory, including Chula Vista, with a focus on leadership and revenue growth.

You will mentor teams, turn marketing leads into signed deals, and report weekly on pipeline while working from home or Chula Vista.

With 7+ years of mentorship-focused experience and a strong Salesforce Service Cloud background, you will shape customer outcomes at scale.