Customer Success Lead — Remote, Mentorship, Full Ownership

Procter & Gamble; Daly City (CA); Remote; USD 133,000 - 214,000; Full time

Benefits offered by this job

Remote options

Mentor program support

Benefits package

Job summary

Procter & Gamble in Daly City, CA seeks a Customer Success Manager to drive momentum through Knowledge Base Management. The role covers mentorship sponsorships, CRM accuracy, and complete ownership of the sales cycle from outreach to contract.

You will coordinate social engagement and pipeline-building activities, ensuring alignment between ad spend and revenue. The position emphasizes adaptability, a Daly City grounding, and a results-driven mindset, with remote options available as part of a

Qualifications

• Experience with CRM systems and data forecasting.
• Ability to manage knowledge bases and documentation.

Responsibilities

• Line up mentorship-focused sponsorships to position Procter & Gamble in front of buyers.
• Maintain accurate CRM records and forecast monthly bookings.
• Own social media calendars and community engagement initiatives.
• Prospect via cold calls, emails, and social selling to fill the contract pipeline.
• Own the full sales cycle from outreach to signed contract.
• Qualify inbound leads and route them through the funnel efficiently.
• Close the loop between ad spend and revenue.
• Demonstrate cross-functional collaboration with demand-generation experience.

Skills

CRM proficiency

Forecasting

Job description

Procter & Gamble in Daly City, CA seeks a Customer Success Manager to drive momentum through Knowledge Base Management. The role covers mentorship sponsorships, CRM accuracy, and complete ownership of the sales cycle from outreach to contract.

You will coordinate social engagement and pipeline-building activities, ensuring alignment between ad spend and revenue. The position emphasizes adaptability, a Daly City grounding, and a results-driven mindset, with remote options available as part of a