Customer Experience & Growth Lead – Stockton, CA

Energy Innovation Corp; Stockton (CA); On-site; USD 109,000 - 162,000; Full time

Benefits offered by this job

Mentorship

Flexible schedule

Benefits

Job summary

Retail Plus Inc in Stockton, CA seeks a Customer Service Manager to lead and grow a team, owning the customer experience and ensuring effective omnichannel support. The role blends a substantial compensation package with ownership of branding efforts and real autonomy in decision-making within the local market.

You will mentor the team, manage escalations, and drive initiatives that increase demo bookings and client engagement across California.

Qualifications

• Strong experience in escalation management and active listening.
• Proven leadership experience in managing teams.
• Ability to build and maintain a local Stockton network.
• Comfort in a fast-paced environment with cross-functional collaboration.

Responsibilities

• Grow brand awareness through Verbal Communication and Omnichannel Support initiatives.
• Demonstrate empathy while leveraging demand-generation experience.
• Close stalled Stockton deals with bias-to-action case studies.
• Build landing pages to convert Stockton curiosity into demo bookings.
• Read the room on manager calls and adjust the close strategy.
• Explain builder-led ROI to Stockton, CA CFO for internal buy-in.
• Convert webinar attendees into sales demos within 48 hours.
• Lead trade shows and pop-ups across California.

Skills

Escalation Management

Active Listening

Team Leadership

Stakeholder Alignment

Job description

Retail Plus Inc in Stockton, CA seeks a Customer Service Manager to lead and grow a team, owning the customer experience and ensuring effective omnichannel support. The role blends a substantial compensation package with ownership of branding efforts and real autonomy in decision-making within the local market.

You will mentor the team, manage escalations, and drive initiatives that increase demo bookings and client engagement across California.