Customer Success Specialist

Egreenservices; Los Angeles (CA); On-site; USD 92,000 - 130,000; Full time

Benefits offered by this job

Mentor

Benefits package

Growth opportunities

Job summary

Kohls is seeking a Customer Success Specialist in Los Angeles to own local relationships and drive growth across the CA market. You will manage sponsorships, lead-capture programs, and upsell initiatives while coordinating with sales and marketing to align investments with objectives.

With 3+ years in CSAT reporting and a proven track record in customer success, you will navigate stakeholder interactions confidently and maintain composure amid the role’s energetic pace.

Qualifications

• Proven track record delivering results as a mid-level Customer Success Specialist.
• 3+ years putting CSAT Reporting to work in a sales marketing setting.
• Judgment seasoned by at least 3 years of real consequences.
• Comfortable presenting ideas to stakeholders at every level.
• Calm under the ambitious chaos a mid-level role tends to generate.

Responsibilities

• Carry the CA number and the relationships that make it real.
• Manage event sponsorships and lead-capture programs across Los Angeles, CA.
• Pitch upsells that feel like favors, not invoices.
• Grow Kohls's ambitious footprint one earned introduction at a time.
• Forecast demand and align marketing investment with sales objectives.

Skills

CSAT Reporting

Stakeholder presentation

Relationship management

Job description

We opened this Customer Success Specialist role because Kohls's Los Angeles ambitions outgrew the team carrying them. What you're really weighing is $92,000 - $130,000 against 5 years, with sales marketing ownership and Kohls growth tipping the scale.

Key Responsibilities

• Carry the CA number and the relationships that make it real
• Manage event sponsorships and lead-capture programs across Los Angeles, CA
• Pitch upsells that feel like favors, not invoices
• Grow Kohls's ambitious footprint one earned introduction at a time
• Forecast demand and align marketing investment with sales objectives

What You'll Bring

• Proven track record delivering results as a mid-level Customer Success Specialist
• 3+ years putting CSAT Reporting to work in a sales marketing setting
• Judgment seasoned by at least 3 years of real consequences
• Comfortable presenting ideas to stakeholders at every level
• Calm under the ambitious chaos a mid-level role tends to generate

We built Kohls in Los Angeles, CA to give sales marketing teams the sharp-but-gentle tools they actually deserve. Feedback flows in every direction, so good ideas reach the table no matter who voices them.

Our offer to you: $92,000 - $130,000, a mentor, a benefits suite, and the latitude to grow your Live Chat Support into something senior.

We bumped this posting hours ago because the role is still very much open.