Growth-Focused Customer Success Specialist — Fullerton

BDO; Fullerton (CA); On-site; USD 86,000 - 136,000; Full time

Job summary

BDO seeks a Customer Success Specialist in Fullerton, CA to drive growth marketing outcomes and own the customer lifecycle. You will coach junior reps, design conversion funnels, and manage event sponsorships to boost brand presence in California.

The role emphasizes ownership, retention expertise, and close collaboration with teams using tools like ServiceNow and Talkdesk, with a competitive salary and flexible scheduling.

Qualifications

• Bachelor's degree in a related field, or equivalent practical experience.
• Hands-on command of Customer Retention, with Talkdesk as a close second.
• Familiarity with ServiceNow and related tools or frameworks.
• Growth mindset and openness to constructive feedback.

Responsibilities

• Coach junior reps through their first high-trust negotiation.
• Win back the accounts a previous Customer Success Specialist let slip.
• Design landing pages and conversion funnels that turn traffic into customers.
• Line up the human-first sponsorships that put BDO in front of buyers.
• Keep a finger on competitor pricing across CA.
• Segment audiences and personalize outreach to lift response rates.
• Manage event sponsorships and lead-capture programs across Fullerton, CA.

Skills

Growth mindset

Ownership

Customer Retention

Personalized outreach

Education

Bachelor's degree or equivalent

Tools

ServiceNow

Talkdesk

Job description

BDO seeks a Customer Success Specialist in Fullerton, CA to drive growth marketing outcomes and own the customer lifecycle. You will coach junior reps, design conversion funnels, and manage event sponsorships to boost brand presence in California.

The role emphasizes ownership, retention expertise, and close collaboration with teams using tools like ServiceNow and Talkdesk, with a competitive salary and flexible scheduling.