Customer Success Engineer: Drive Adoption & Growth

Vcluster

New York (NY)

Remoto

USD 120.000 - 170.000

Tempo pieno

3 giorni fa

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Vantaggi offerti da questo lavoro

Competitive Salary

Premium Insurance

Flexible Schedule

Remote-friendly Workplace

Descrizione del lavoro

VCluster Labs is seeking a Customer Success Engineer in New York, NY. You will own onboarding, successful planning, and value articulation, driving adoption across AI cloud customers and Fortune 500s.

You will engage with platform engineers, DevOps, and executives, ensuring long-term partnerships and measurable ROI. As a proactive partner, you will manage renewal cycles, spot expansion opportunities, and maintain a high level of technical credibility in cloud-native environments.

Competenze

Experience in technical post-sales roles with adoption and outcomes.
Hands-on familiarity with Kubernetes and cloud-native technologies.
Ability to discuss RBAC and Tenant Isolation patterns with platform engineers.

Mansioni

Lead end-to-end customer onboardings, from sales handoff to project close.
Build and maintain customer success plans with KPIs and milestones.
Translate adoption into business outcomes and ROI for renewal or expansion.
Own the customer relationship cadence, including QBRs and executive reviews.
Hold credible technical conversations about Tenant Cluster deployment patterns and Day 2 operations.
Identify renewal and expansion triggers and collaborate to convert into growth.
Represent customer feedback to Product and Engineering to guide roadmap.