Post-Sales Technical Architect for Enterprise Success

Vcluster; United States; Remote; USD 110,000 - 170,000; Full time

Benefits offered by this job

Competitive Salary

Premium Insurance

Flexible Working Schedule

Workplace Flexibility

Job summary

VCluster Labs is seeking a Customer Success Engineer in the United States to lead onboarding, drive adoption, and manage executive relationships with AI cloud customers and Fortune 500 accounts. You will translate technical outcomes into business value, maintaining success plans and enabling developer self-service while identifying renewal opportunities.

You will collaborate with Platform Engineering, DevOps, and architects to discuss RBAC, Tenant Isolation, and Day 2 operations, ensuring

Qualifications

• Experience in technical post‑sales roles driving adoption and business outcomes.
• Hands-on familiarity with Kubernetes and cloud‑native tooling.

Responsibilities

• Own onboarding, orchestration of architecture workshops, and platform installation.
• Develop and maintain customer success plans with KPIs and milestones.
• Lead regular executive reviews and renewal/expansion discussions.
• Engage with platform engineers and DevOps for Day 2 operations.

Skills

Kubernetes

Cloud-native tech

Post-sales experience

Stakeholder management

Executive communication

Education

Bachelor’s degree in a technical field

Job description

VCluster Labs is seeking a Customer Success Engineer in the United States to lead onboarding, drive adoption, and manage executive relationships with AI cloud customers and Fortune 500 accounts. You will translate technical outcomes into business value, maintaining success plans and enabling developer self-service while identifying renewal opportunities.

You will collaborate with Platform Engineering, DevOps, and architects to discuss RBAC, Tenant Isolation, and Day 2 operations, ensuring