Strategic Post-Sales Engineer for AI Infrastructure

vCluster Labs; San Francisco (CA); Remote; USD 120,000 - 170,000; Full time

Benefits offered by this job

Competitive Salary Equity

Premium Insurance

Flexible Working Schedule

Remote-first Culture

Job summary

vCluster Labs is seeking a Customer Success Engineer to drive adoption and value realization post-sale. You will own onboarding, craft success plans, and articulate business outcomes for enterprise customers across AI cloud environments.

You will engage with Platform Engineers, DevOps, and executives, leading strategic reviews and renewal opportunities while keeping day-to-day operations aligned with customer goals.

Qualifications

• Experience in technical post-sales roles driving adoption and measurable outcomes.
• Hands-on familiarity with Kubernetes and cloud-native tech; able to discuss RBAC and tenant isolation patterns.
• Ability to run executive reviews and manage stakeholders from engineers to leaders.
• Structured, proactive mindset with adoption milestones, renewal timelines, and risk identification.
• Commercial awareness to surface renewal and expansion opportunities in a SaaS/platform business.

Responsibilities

• Own onboarding end-to-end from sales handoff to project close.
• Build and maintain customer success plans with objectives, KPIs, and milestones.
• Translate platform adoption into business outcomes and ROI for renewal/expansion.
• Manage cadence of customer engagement: quarterly and executive reviews.
• Discuss deployment patterns, Day 2 operations, and architecture in credible terms.

Skills

Post-sales experience

Kubernetes

Cloud-native

Executive communication

Proactive relationship management

Job description

vCluster Labs is seeking a Customer Success Engineer to drive adoption and value realization post-sale. You will own onboarding, craft success plans, and articulate business outcomes for enterprise customers across AI cloud environments.

You will engage with Platform Engineers, DevOps, and executives, leading strategic reviews and renewal opportunities while keeping day-to-day operations aligned with customer goals.