Remote Customer Success Engineer — Kubernetes & AI Infra

vCluster Labs; United States; Remote; USD 90,000 - 140,000; Full time

Job summary

vCluster Labs seeks a Customer Success Architect to own onboarding, success planning, renewal, and expansion for a portfolio of technical customers after closing deals. You will drive customer outcomes and day‑2 operations, ensuring successful deployments.

In a remote-first culture, you will discuss Kubernetes, RBAC, and tenant isolation, and help design deployment architectures for AI infrastructure customers across cloud providers and enterprises.

Qualifications

• 3+ years in customer success or technical account management.
• Experience with SaaS platforms and cloud deployments.

Responsibilities

• Drive onboarding, success planning, renewal and expansion for a portfolio of technical customers.
• Own Day 2 operations and ensure successful deployment and adoption.

Skills

Customer success

Kubernetes

Onboarding

Job description

vCluster Labs seeks a Customer Success Architect to own onboarding, success planning, renewal, and expansion for a portfolio of technical customers after closing deals. You will drive customer outcomes and day‑2 operations, ensuring successful deployments.

In a remote-first culture, you will discuss Kubernetes, RBAC, and tenant isolation, and help design deployment architectures for AI infrastructure customers across cloud providers and enterprises.