Enterprise Customer Success Manager — Scale AI Infra

Reducto; New York (NY); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Unlimited PTO

Lunch provided at office

Reimbursed transportation

Health insurance

Health and Wellness Budget

Parental Leave

401k + 4% company match

Job summary

Reducto is seeking a Customer Success professional to help shape and scale our early CS function while managing a portfolio of high-value customers. You will work directly with technical teams to ensure maximum value from our platform and drive long-term retention and expansion.

You will collaborate with product and engineering to voice the customer and build scalable enablement content, onboarding, and training processes. This is an in-person role at our office in New York.

Qualifications

• 4+ years working with enterprise clients.
• Familiar with ML/AI infrastructure or developer tools.
• Technical background or strong interest in AI/ML.

Responsibilities

• Manage a portfolio of enterprise customers from onboarding to expansion.
• Conduct regular business reviews and maintain strong executive relationships.
• Monitor customer health metrics and address potential issues proactively.
• Create and implement CS playbooks for different customer segments.

Skills

Strategic thinking

Technical affinity

Data-driven

Customer relationships

Job description

Reducto is seeking a Customer Success professional to help shape and scale our early CS function while managing a portfolio of high-value customers. You will work directly with technical teams to ensure maximum value from our platform and drive long-term retention and expansion.

You will collaborate with product and engineering to voice the customer and build scalable enablement content, onboarding, and training processes. This is an in-person role at our office in New York.