Customer Success Engineer — Proactive Post-Sales Architect

Vcluster

San Francisco, Northern (CA, KY)

Hybrid

USD 150,000 - 175,000

Full time

14 days+

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Benefits offered by this job

Competitive Salary

Platinum-Level Insurance

Flexible Working Schedule

Workplace Flexibility

Job summary

vCluster Labs in San Francisco seeks a Customer Success Engineer to drive adoption and growth post-sale. You will own onboarding, build success plans, articulate business value, and lead executive reviews with platform engineers and leaders.

You’ll talk credibly about Kubernetes, cloud-native tech, and Day 2 operations, manage renewal signals 90+ days out, and partner with Account Executives to expand strategic outcomes for Fortune 500 customers.

Qualifications

Experience in a technical post-sales role—customer success, technical account management, or professional services—with a track record of driving adoption and measurable outcomes.
Hands-on familiarity with Kubernetes and cloud-native technologies; able to discuss RBAC and Tenant Isolation patterns.
Ability to run executive business reviews with senior technology leaders and troubleshoot onboarding questions with platform engineers.

Responsibilities

Onboarding Ownership: Lead end-to-end customer onboardings from sales handoff to project close; coordinate architecture workshops and integration setup.
Success Planning: Build and maintain customer success plans with KPIs and adoption milestones.
Value Articulation: Translate platform adoption into business outcomes and ROI for renewals and expansions.
Proactive Engagement: Manage cadence of check-ins and executive reviews; reinforce strategic partnership.
Technical Credibility: Hold credible technical conversations and design deployment patterns.
Renewal and Expansion: Own renewal motion starting 90+ days out; identify expansion triggers.
Customer Advocacy: Represent customers' feedback to product and engineering.