Customer Success Engineer — AI Infra, Remote & Flexible

Gaddr; San Francisco (CA); Remote; USD 150,000 - 175,000; Full time

Benefits offered by this job

Competitive salary package

Premium health/dental/vision insurance

Flexible working schedule

Remote-first, global team

Job summary

vCluster Labs seeks a Customer Success Engineer to drive customer outcomes after deal closure, connecting technical depth with strategic business goals across AI cloud ecosystems. You will shape onboarding, adoption plans, and executive reviews to ensure measurable ROI and ongoing expansion.

Responsibilities include leading architecture workshops, coordinating deployments, and articulating value through business metrics.

Qualifications

• Experience in a technical post-sales role driving adoption and business outcomes.
• Hands-on familiarity with Kubernetes and cloud-native technologies.
• Ability to engage with platform engineers, DevOps, and executives with credibility.

Responsibilities

• Own end-to-end customer onboarding and architectural workshops.
• Build and maintain customer success plans with KPIs and milestones.
• Articulate business value of platform adoption and ROI metrics.
• Lead regular proactive engagement: QBRs and executive reviews.
• Discuss deployment patterns, RBAC, and Day 2 operations with technical teams.
• Own renewal and expansion signals and collaborate with Account Execs to drive growth.
• Represent customer voice to Product and Engineering with concrete feedback.

Skills

Kubernetes

Post-sales experience

Cloud-native

Executive communication

Job description

vCluster Labs seeks a Customer Success Engineer to drive customer outcomes after deal closure, connecting technical depth with strategic business goals across AI cloud ecosystems. You will shape onboarding, adoption plans, and executive reviews to ensure measurable ROI and ongoing expansion.

Responsibilities include leading architecture workshops, coordinating deployments, and articulating value through business metrics.