AI-Driven Enterprise Customer Success Manager - Remote

Clue, Inc.; United States; Remote; USD 85,000 - 130,000; Full time

Benefits offered by this job

Full healthcare coverage

100% remote role in the U.S.

401k with 6% match

Job summary

Clue, Inc. is seeking a Customer Success Manager to own relationships from proof-of-concept through renewal. You will lead training and support during rollout, keep customers engaged and extracting value after go-live, and grow footprint within their operations over time.

This role emphasizes relationship management with Implementation and Engineering teams, targeting KPIs for conversion and renewal across enterprise accounts in the US. Remote work is supported, with monthly travel as needed.

Qualifications

• Experience in customer success, account management, or rollout support for telematics, GPS, ERP, or maintenance systems with heavy construction clients.
• Strong customer service excellence and judgment for when to hand-hold.
• Ability to engage with senior executives at enterprises with revenues of $1–$5 billion and handle renewal negotiations.
• AI-native: daily use of modern AI tools for real work.
• BI acumen: understand operational metrics and build reports/dashboards with technical teammates.
• Excellent communication and training skills for live sessions with users and executives.
• Willingness to travel at least once per month.

Responsibilities

• Lead customer engagement with assigned accounts to provide training, support, and guidance. Monitor and develop their use of the software throughout the course of the relationship and consistently secure stakeholder adoption.
• Maintain maximum customer satisfaction by conducting monthly meetings with customers who have completed rollout: training on new functionality, gathering feedback, and staying ahead of anything that could put the relationship at risk.
• Identify and pursue opportunities to expand Clue's use into new modules or operational areas within existing customer accounts.
• Manage customer issues across CRM and engineering systems to ensure proper tracking, prioritization, and resolution. Create detailed feature requests and bug reports with context from the field, advocating for customer needs in product discussions.
• Own the KPIs for converting proof-of-concept customers to annual contracts, as well as annual contract renewals.
• Represent Clue with senior executives at enterprise accounts, building trust and credibility that keeps customers engaged and renewing year over year.

Skills

Customer success experience

Relationship building

Communication

AI tools usage

BI storytelling

Travel readiness

Job description

Clue, Inc. is seeking a Customer Success Manager to own relationships from proof-of-concept through renewal. You will lead training and support during rollout, keep customers engaged and extracting value after go-live, and grow footprint within their operations over time.

This role emphasizes relationship management with Implementation and Engineering teams, targeting KPIs for conversion and renewal across enterprise accounts in the US. Remote work is supported, with monthly travel as needed.