Customer Success & Billing Specialist

Clopay Corporation; Gilbert (AL); On-site; USD 32,000 - 52,000; Full time

Job summary

Clopay Corporation in the United States seeks a customer service professional to enter orders, assist with quotes, and manage daily invoicing at the distribution center.

You will handle phone calls, mail, and administrative duties, with a focus on accuracy and timely processing in a manufacturing environment.

Candidates should have a high school diploma and 3–5 years of experience; familiarity with Microsoft Office; and comfort working in a fast-paced team.

Qualifications

• High school degree required with 3–5 years of customer service experience, preferably in manufacturing.
• Basic computer skills and familiarity with Microsoft Office products.

Responsibilities

• Communicate with customers in person at the Distribution Center and by telephone in entering orders under automation system controls.
• Assist in pricing of quotes and orders under automation system controls.
• Balance daily invoice edit.
• Audit open order reports weekly.
• Follow up on customers' claims for credit.
• Manage all system invoicing on COD and open-term accounts.
• Manage bookkeeping procedures for setting up and maintaining current open terms and COD accounts.

Skills

Customer service

Microsoft Office

Communication

Education

High school diploma

Tools

Automation system controls

Job description

Clopay Corporation in the United States seeks a customer service professional to enter orders, assist with quotes, and manage daily invoicing at the distribution center.

You will handle phone calls, mail, and administrative duties, with a focus on accuracy and timely processing in a manufacturing environment.

Candidates should have a high school diploma and 3–5 years of experience; familiarity with Microsoft Office; and comfort working in a fast-paced team.