Customer Service Representative

Clopay Corporation; Harrisburg (AL); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Tuition reimbursement

401(k) matching

Paid holidays

Sick leave

Vacation time

Job summary

Clopay Corporation in Harrisburg Distribution Center is seeking a Customer Service Representative to support order entry, invoicing, and customer communication, leveraging automation systems. The role requires a high school diploma and 3–5 years of customer service experience, preferably in manufacturing; basic computer skills and MS Office; training in furnishing and installation processes.

The company offers competitive compensation and comprehensive benefits including tuition reimbursement

Qualifications

• High school degree required; 3–5 years customer service experience, preferably in manufacturing.
• Proficient with Microsoft Office; clerical or office experience beneficial.

Responsibilities

• Enter orders at the distribution center and by telephone using automation system controls.
• Assist in pricing quotes and orders under automation system controls.
• Balance daily invoice edits and audit open order reports weekly.
• Follow up on customer claims for credit and manage COD/open-term invoicing.
• Maintain bookkeeping for open terms and COD accounts, including new customer codes.
• Assist with furnish/install programs and processing related payables.
• Distribute mail and handle all customer service calls; support product inquiries and accounting matters.
• Perform various administrative duties as needed.

Skills

Basic computer skills

Microsoft Office familiarity

Education

High school diploma

Tools

Microsoft Office

Job description

Clopay Corporation is North America’s largest residential garage door manufacturer. We pride ourselves on delivering exceptional customer service as well as unsurpassed quality and innovative products. Our employees are the cornerstone of our success and we are looking for dynamic individuals to join our team.

We have an excellent opportunity for a Customer Service Representative in our Harrisburg Distribution Center.

In this position, the successful candidate will perform the following job responsibilities:

• Communicate with customers in person at the Distribution Center and by telephone in entering orders under automation system controls.
• Assist in pricing of quotes and orders under automation system controls.
• Balance daily invoice edit.
• Audit open order reports weekly.
• Follow up on customers' claims for credit.
• Manage all system invoicing on COD and open-term accounts.
• Manage bookkeeping procedures required for setting up and maintaining current open terms and C.O.D. accounts, including requisitions for new customer codes.
• Assist with furnish and install programs whenever necessary, and process furnish and install invoicing and installer payables.
• Distribute all incoming and outgoing mail.
• Handle all incoming telephone calls: field telephone calls for product, as well as calls concerning bookkeeping or accounting matters.
• Various administrative duties

Job Requirements

• A high school degree is required, along with a minimum of 3-5 years of customer service experience, preferably in a manufacturing environment.
• Basic computer skills are required with a familiarity of Microsoft Office Products.
• Previous clerical or office experience is beneficial.

Our employees are rewarded with competitive compensation, comprehensive benefits including tuition reimbursement, paid holidays, sick and vacation time as well as a matching 401(k) savings plan.

Please visit our website at www.clopaydoor.com for more information about our company.

EOE.