Customer Service Representative

Clopay Corporation; Madison (WI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive compensation

Tuition reimbursement

Paid holidays

Sick and vacation time

Matching 401(k)

Job summary

Clopay Corporation in Madison, WI is seeking a Customer Service Representative for its distribution center. The role involves handling customer orders in person and by phone, assisting with quotes pricing, invoicing, and clerical tasks.

A high school diploma and 3–5 years of customer service, preferably in manufacturing, are required; basic computer skills and MS Office are essential. We offer competitive pay, tuition reimbursement, paid holidays, sick/vacation time, and a matching 401(k).

Qualifications

• High school diploma required.
• 3–5 years of customer service experience, preferably in manufacturing.
• Basic computer skills with familiarity in Microsoft Office.

Responsibilities

• Communicate with customers in person at the Distribution Center and by telephone in entering orders under automation system controls.
• Assist in pricing of quotes and orders under automation system controls.
• Balance daily invoice edit.
• Audit open order reports weekly.
• Follow up on customers' claims for credit.
• Manage all system invoicing on COD and open-term accounts.
• Manage bookkeeping procedures for current open terms and COD accounts, including requisitions for new customer codes.
• Assist with furnish and install programs and process furnish and install invoicing and installer payables.
• Distribute mail and handle all incoming telephone calls regarding product or accounting matters.
• Perform various administrative duties.

Skills

Customer service

Office software

Education

High school diploma

Tools

Microsoft Office

Job description

Clopay Corporation is North America’s largest residential garage door manufacturer. We pride ourselves on delivering exceptional customer service as well as unsurpassed quality and innovative products. Our employees are the cornerstone of our success and we are looking for dynamic individuals to join our team.

We have an excellent opportunity for a Customer Service Representative in our Madison, WI Distribution Center.

In this position, the successful candidate will perform the following job responsibilities:

• Communicate with customers in person at the Distribution Center and by telephone in entering orders under automation system controls.
• Assist in pricing of quotes and orders under automation system controls.
• Balance daily invoice edit.
• Audit open order reports weekly.
• Follow up on customers' claims for credit.
• Manage all system invoicing on COD and open-term accounts.
• Manage bookkeeping procedures required for setting up and maintaining current open terms and C.O.D. accounts, including requisitions for new customer codes.
• Assist with furnish and install programs whenever necessary, and process furnish and install invoicing and installer payables.
• Distribute all incoming and outgoing mail.
• Handle all incoming telephone calls: field telephone calls for product, as well as calls concerning bookkeeping or accounting matters.
• Various administrative duties

Job Requirements

• A high school degree is required, along with a minimum of 3-5 years of customer service experience, preferably in a manufacturing environment.
• Basic computer skills are required with a familiarity of Microsoft Office Products.
• Previous clerical or office experience is beneficial.

Our employees are rewarded with competitive compensation, comprehensive benefits including tuition reimbursement, paid holidays, sick and vacation time as well as a matching 401(k) savings plan.

Please visit our website at www.clopaydoor.com for more information about our company.

EOE.