Customer Service & Invoicing Specialist (Manufacturing)

Clopay Corporation; Madison (WI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive compensation

Tuition reimbursement

Paid holidays

Sick and vacation time

Matching 401(k)

Job summary

Clopay Corporation in Madison, WI is seeking a Customer Service Representative for its distribution center. The role involves handling customer orders in person and by phone, assisting with quotes pricing, invoicing, and clerical tasks.

A high school diploma and 3–5 years of customer service, preferably in manufacturing, are required; basic computer skills and MS Office are essential. We offer competitive pay, tuition reimbursement, paid holidays, sick/vacation time, and a matching 401(k).

Qualifications

• High school diploma required.
• 3–5 years of customer service experience, preferably in manufacturing.
• Basic computer skills with familiarity in Microsoft Office.

Responsibilities

• Communicate with customers in person at the Distribution Center and by telephone in entering orders under automation system controls.
• Assist in pricing of quotes and orders under automation system controls.
• Balance daily invoice edit.
• Audit open order reports weekly.
• Follow up on customers' claims for credit.
• Manage all system invoicing on COD and open-term accounts.
• Manage bookkeeping procedures for current open terms and COD accounts, including requisitions for new customer codes.
• Assist with furnish and install programs and process furnish and install invoicing and installer payables.
• Distribute mail and handle all incoming telephone calls regarding product or accounting matters.
• Perform various administrative duties.

Skills

Customer service

Office software

Education

High school diploma

Tools

Microsoft Office

Job description

Clopay Corporation in Madison, WI is seeking a Customer Service Representative for its distribution center. The role involves handling customer orders in person and by phone, assisting with quotes pricing, invoicing, and clerical tasks.

A high school diploma and 3–5 years of customer service, preferably in manufacturing, are required; basic computer skills and MS Office are essential. We offer competitive pay, tuition reimbursement, paid holidays, sick/vacation time, and a matching 401(k).