Customer Service & Admin Specialist (Manufacturing)

Clopay Corporation; Harrisburg (Dauphin County); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Tuition reimbursement

Paid holidays

Sick leave

Vacation time

401(k) match

Job summary

Clopay Corporation in Harrisburg is seeking a Customer Service Representative for our Distribution Center. The successful candidate will enter orders, assist with quotes, and support invoicing and day-to-day clerical tasks in a fast-paced manufacturing environment.

Candidates should have a high school diploma and 3–5 years of customer service experience, with strong computer skills and familiarity with Microsoft Office. Competitive benefits and a 401(k) plan are offered.

Qualifications

• A high school degree is required.
• 3–5 years of customer service experience, preferably in manufacturing.
• Basic computer skills and familiarity with Microsoft Office.
• Previous clerical or office experience is beneficial.

Responsibilities

• Communicate with customers in person at the Distribution Center and by telephone in entering orders under automation system controls.
• Assist in pricing of quotes and orders under automation system controls.
• Balance daily invoice edit.
• Audit open order reports weekly.
• Follow up on customers' claims for credit.
• Manage all system invoicing on COD and open-term accounts.
• Manage bookkeeping procedures required for setting up and maintaining current open terms and COD accounts.
• Assist with furnish and install programs, and process furnish and install invoicing and installer payables.
• Distribute all incoming and outgoing mail.
• Handle all incoming telephone calls: field calls for product and accounting matters.
• Various administrative duties.

Skills

Customer service

Clerical experience

Microsoft Office

Education

High school diploma

Tools

Microsoft Office

Job description

Clopay Corporation in Harrisburg is seeking a Customer Service Representative for our Distribution Center. The successful candidate will enter orders, assist with quotes, and support invoicing and day-to-day clerical tasks in a fast-paced manufacturing environment.

Candidates should have a high school diploma and 3–5 years of customer service experience, with strong computer skills and familiarity with Microsoft Office. Competitive benefits and a 401(k) plan are offered.