Customer Service Representative

Pay.Com; Madison (WI); On-site; USD 36,000 - 48,000; Full time

Job summary

Clopay Corporation is seeking a Customer Service Representative for our Madison, WI Distribution Center. The successful candidate will communicate with customers in person and by telephone, entering orders and assisting with quotes under automated controls.

The role requires a high school diploma and 3–5 years of customer service experience, preferably in manufacturing, with good computer skills in Microsoft Office. Competitive benefits and a 401(k) plan are offered.

Qualifications

• High school diploma required with 3–5 years of customer service experience, preferably in a manufacturing environment.
• Basic computer skills with familiarity in Microsoft Office products.

Responsibilities

• Interact with customers in person at the distribution center and by phone to enter orders under automation system controls.
• Assist in pricing quotes and orders under automation system controls.
• Balance daily invoice edits and audit open order reports weekly.
• Follow up on customer claims for credit and manage invoicing for COD and open-term accounts.
• Assist with furnish and install programs and related invoicing; process installer payables.

Skills

Customer service

Communication

Clerical teamwork

Education

High school diploma

Tools

Microsoft Office

Job description

Clopay Corporation is North America’s largest residential garage door manufacturer. We pride ourselves on delivering exceptional customer service as well as unsurpassed quality and innovative products. Our employees are the cornerstone of our success and we are looking for dynamic individuals to join our team.

We have an excellent opportunity for a Customer Service Representative in our Madison, WI Distribution Center.

In this position, the successful candidate will perform the following job responsibilities:

• Communicate with customers in person at the Distribution Center and by telephone in entering orders under automation system controls.
• Assist in pricing of quotes and orders under automation system controls.
• Balance daily invoice edit.
• Audit open order reports weekly.
• Follow up on customers' claims for credit.
• Manage all system invoicing on COD and open-term accounts.
• Manage bookkeeping procedures required for setting up and maintaining current open terms and C.O.D. accounts, including requisitions for new customer codes.
• Assist with furnish and install programs whenever necessary, and process furnish and install invoicing and installer payables.
• Distribute all incoming and outgoing mail.
• Handle all incoming telephone calls: field telephone calls for product, as well as calls concerning bookkeeping or accounting matters.
• Various administrative duties

Job Requirements:

• A high school degree is required, along with a minimum of 3-5 years of customer service experience, preferably in a manufacturing environment.
• Basic computer skills are required with a familiarity of Microsoft Office Products.
• Previous clerical or office experience is beneficial.

Our employees are rewarded with competitive compensation, comprehensive benefits including tuition reimbursement, paid holidays, sick and vacation time as well as a matching 401(k) savings plan.

Please visit our website at www.clopaydoor.com for more information about our company.

EOE.