Customer Service Representative

Clopay Corporation; Harrisburg (Dauphin County); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Tuition reimbursement

Paid holidays

Sick leave

Vacation time

401(k) match

Job summary

Clopay Corporation in Harrisburg is seeking a Customer Service Representative for our Distribution Center. The successful candidate will enter orders, assist with quotes, and support invoicing and day-to-day clerical tasks in a fast-paced manufacturing environment.

Candidates should have a high school diploma and 3–5 years of customer service experience, with strong computer skills and familiarity with Microsoft Office. Competitive benefits and a 401(k) plan are offered.

Qualifications

• A high school degree is required.
• 3–5 years of customer service experience, preferably in manufacturing.
• Basic computer skills and familiarity with Microsoft Office.
• Previous clerical or office experience is beneficial.

Responsibilities

• Communicate with customers in person at the Distribution Center and by telephone in entering orders under automation system controls.
• Assist in pricing of quotes and orders under automation system controls.
• Balance daily invoice edit.
• Audit open order reports weekly.
• Follow up on customers' claims for credit.
• Manage all system invoicing on COD and open-term accounts.
• Manage bookkeeping procedures required for setting up and maintaining current open terms and COD accounts.
• Assist with furnish and install programs, and process furnish and install invoicing and installer payables.
• Distribute all incoming and outgoing mail.
• Handle all incoming telephone calls: field calls for product and accounting matters.
• Various administrative duties.

Skills

Customer service

Clerical experience

Microsoft Office

Education

High school diploma

Tools

Microsoft Office

Job description

Clopay Corporation is North America’s largest residential garage door manufacturer. We pride ourselves on delivering exceptional customer service as well as unsurpassed quality and innovative products. Our employees are the cornerstone of our success and we are looking for dynamic individuals to join our team.

We have an excellent opportunity for a Customer Service Representative in our Harrisburg Distribution Center.

In this position, the successful candidate will perform the following job responsibilities:

• Communicate with customers in person at the Distribution Center and by telephone in entering orders under automation system controls.
• Assist in pricing of quotes and orders under automation system controls.
• Balance daily invoice edit.
• Audit open order reports weekly.
• Follow up on customers' claims for credit.
• Manage all system invoicing on COD and open-term accounts.
• Manage bookkeeping procedures required for setting up and maintaining current open terms and C.O.D. accounts, including requisitions for new customer codes.
• Assist with furnish and install programs whenever necessary, and process furnish and install invoicing and installer payables.
• Distribute all incoming and outgoing mail.
• Handle all incoming telephone calls: field telephone calls for product, as well as calls concerning bookkeeping or accounting matters.
• Various administrative duties

Job Requirements

• A high school degree is required, along with a minimum of 3-5 years of customer service experience, preferably in a manufacturing environment.
• Basic computer skills are required with a familiarity of Microsoft Office Products.
• Previous clerical or office experience is beneficial.

• competitive compensation
• comprehensive benefits including tuition reimbursement
• paid holidays
• sick and vacation time
• matching 401(k) savings plan

Please visit our website at www.clopaydoor.com for more information about our company.

EOE.