Customer Success Associate

Platinum Coastal Group; Secaucus (NJ); On-site; USD 32,000 - 46,000; Full time

Job summary

Platinum Coastal Group in Secaucus, NJ is seeking an entry-level, on-site role focused on customer relationships, onboarding, service, and retention through proactive communication and problem solving.

You will welcome customers, explain services, coordinate with onsite teams, and document feedback while identifying opportunities to improve the customer experience. This position favors personable, organized, and coachable candidates in a fast-paced environment.

Qualifications

• Entry-level role; related experience helpful but not required.
• Strong communication skills and professionalism in a fast-moving environment.

Responsibilities

• Welcome and assist customers through key service touchpoints
• Explain services, processes, and next steps clearly
• Follow up on customer needs and coordinate solutions with onsite teams
• Document feedback and help identify opportunities to improve the customer experience

Skills

Customer service

Customer experience

Communication

Job description

Position Overview

This entry-level role supports customer relationships, onboarding, service, and retention through proactive communication and problem solving.

Position Overview

This entry-level role supports customer relationships, onboarding, service, and retention through proactive communication and problem solving.

Work environment:

This is an on-site position with regular face-to-face interaction. The role is designed for someone comfortable working directly with customers, clients, members, community participants, partners, or onsite coworkers rather than working exclusively behind the scenes.

What You’ll Do

• Welcome and assist customers through key service touchpoints
• Explain services, processes, and next steps clearly
• Follow up on customer needs and coordinate solutions with onsite teams
• Document feedback and help identify opportunities to improve the customer experience

Who may thrive here:

A strong entry-level candidate is personable, dependable, comfortable starting conversations, organized, coachable, and able to communicate professionally in a fast-moving environment. Related experience can be helpful, but transferable experience

Skills: customer,customer experience,customer service