Customer Experience Coordinator

Platinum Coastal Group; Dallas (TX); On-site; USD 34,000 - 42,000; Full time

Job summary

Platinum Coastal Group is seeking an entry-level team member to help coordinate the details and interactions that shape a positive onsite customer experience. This on-site position emphasizes face-to-face interactions with customers, clients, members, and partners.

You will support check-ins, requests, appointments, and service touchpoints, interact during visits, and coordinate needs with appropriate departments. Strong communication and organization help you succeed.

Qualifications

• Entry-level candidate with strong communication and organization.
• Experience in people-facing roles is helpful but not required.

Responsibilities

• Support customer check-ins, requests, appointments, or service touchpoints.
• Interact directly with customers throughout their visit.
• Coordinate needs with appropriate departments.
• Track feedback and recurring service opportunities.

Skills

customer experience

customer service

customer

Job description

This entry-level opportunity helps coordinate the details and interactions that shape a positive onsite customer experience.

People contact is central to the role. This is an on-site position with regular face-to-face interaction. The role is designed for someone comfortable working directly with customers, clients, members, community participants, partners, or onsite coworkers rather than working exclusively behind the scenes.

Where you’ll contribute

• Support customer check-ins, requests, appointments, or service touchpoints
• Interact directly with customers throughout their visit
• Coordinate needs with appropriate departments
• Track feedback and recurring service opportunities

What helps you succeed: A strong entry-level candidate is personable, dependable, comfortable starting conversations, organized, coachable, and able to communicate professionally in a fast-moving environment. Related experience can be helpful, but transferable experience from retail, hospitality, customer service, campus activities, athletics, or other people-facing work may also be relevant.

Skills: customer experience,customer service,customer