Customer Relations Associate

Platinum Coastal Group; Hoboken (NJ); On-site; USD 32,000 - 42,000; Full time

Job summary

Platinum Coastal Group is seeking an entry-level, in-person customer service representative in Hoboken, NJ. You will greet visitors, answer questions, and coordinate with internal teams to resolve routine concerns.

This on-site role emphasizes strong communication, a welcoming service mindset, and the ability to handle a fast-paced environment with professionalism and reliability every day.

No prior experience required; related retail or hospitality work is welcome.

Qualifications

• Entry-level, personable and dependable.
• Comfortable starting conversations.
• Organized and coachable.
• Able to communicate professionally in a fast-moving environment.
• Related experience can help.
• Transferable background in retail, hospitality, or customer-facing roles is relevant.

Responsibilities

• Assist customers in person with questions and requests
• Communicate solutions and service information clearly
• Coordinate follow-up with internal teams
• Maintain a professional and welcoming customer experience

Skills

Customer service

Customer experience

Job description

The opportunity: This entry-level role builds strong customer relationships by providing responsive service and resolving routine concerns.
IN-PERSON

• PEOPLE-FACING
• ON-SITE
  

This is an on-site position with regular face-to-face interaction. The role is designed for someone comfortable working directly with customers, clients, members, community participants, partners, or onsite coworkers rather than working exclusively behind the scenes.
A Typical Day May Include

• Assist customers in person with questions and requests
• Communicate solutions and service information clearly
• Coordinate follow-up with internal teams
• Maintain a professional and welcoming customer experience
  

Candidate profile: A strong entry-level candidate is personable, dependable, comfortable starting conversations, organized, coachable, and able to communicate professionally in a fast-moving environment. Related experience can be helpful, but transferable experience from retail, hospitality, customer service, campus activities, athletics, or other people-facing work may also be relevant.
Skills: customer service,customer,customer experience