AI-Powered Onboarding Success Manager

FERMÀT; New York (NY); Hybrid; USD 65,000 - 85,000; Full time

Benefits offered by this job

Competitive salary + equity package

Comprehensive health, dental, and vision insurance

401(k) plan with 4% matching

Unlimited PTO policy

Job summary

A fast-growing AI native commerce platform is seeking an early-career candidate to own the onboarding experience for mid-market customers. The role focuses on ensuring smooth customer transitions post-sale, emphasizing strong communication and organizational skills. Ideal candidates will demonstrate comfort with AI tools and metrics-driven decision making, along with a scrappy execution style. Competitive salary and benefits package are offered, including unlimited PTO and equity options.

Qualifications

• Strong learning speed and good judgment
• Ability to build trust quickly and communicate clearly
• Comfortable operating in ambiguity with changes in priorities

Responsibilities

• Own the sales-to-onboarding handoff for mid-market customers
• Run light technical setups for integrations
• Lead customer kickoff calls and onboard new clients
• Track onboarding metrics and drive improvements
• Manage an onboarding book of approximately 20 mid-market customers

Skills

High EQ

Strong follow-through

Scrappy executor

Comfortable using AI tools

Organized and metrics-oriented

Education

Early-career / newer graduate

Tools

Performance marketing tools (e.g., Braze, Klaviyo)

Shopify

Job description

A fast-growing AI native commerce platform is seeking an early-career candidate to own the onboarding experience for mid-market customers. The role focuses on ensuring smooth customer transitions post-sale, emphasizing strong communication and organizational skills. Ideal candidates will demonstrate comfort with AI tools and metrics-driven decision making, along with a scrappy execution style. Competitive salary and benefits package are offered, including unlimited PTO and equity options.