AI Solutions & Customer Success Lead — On-Prem & Cloud POCs

Acceler8 Talent; San Francisco (CA); Hybrid; USD 120,000 - 150,000; Full time

Job summary

A next-generation AI infrastructure startup is seeking a Solutions & Customer Success Lead in San Francisco or remotely within the U.S. You will be responsible for customer success for AI systems, guiding teams through deployments and technical support. The ideal candidate has experience in customer lifecycle management and strong technical skills in AI systems. This full-time role offers an opportunity to shape customer experiences and drive success in cutting-edge AI deployments.

Qualifications

• Experience in customer success roles, particularly with AI or software systems.
• Strong technical background in deployment and troubleshooting.
• Excellent communication skills to guide customers effectively.

Responsibilities

• Support the full customer lifecycle from acquisition to expansion.
• Lead on-prem POCs and provide technical support.
• Define success metrics and ensure customers achieve real outcomes.

Skills

Customer lifecycle management

Technical troubleshooting

On-premise deployments

Developer onboarding

Performance tuning

Job description

A next-generation AI infrastructure startup is seeking a Solutions & Customer Success Lead in San Francisco or remotely within the U.S. You will be responsible for customer success for AI systems, guiding teams through deployments and technical support. The ideal candidate has experience in customer lifecycle management and strong technical skills in AI systems. This full-time role offers an opportunity to shape customer experiences and drive success in cutting-edge AI deployments.