AI Implementation & Customer Success Lead

Sci-Rec; United States; On-site; USD 70,000 - 90,000; Full time

Job summary

A tech-driven healthcare company in the United States is seeking an Implementation Success Manager to lead onboarding and ensure successful usage of their enterprise AI platform. Ideal candidates will have at least 2 years in Customer Success or a related field, strong technical literacy, and excellent communication skills. This role offers an opportunity to work in a fast-paced environment making a significant impact in the behavioral health sector.

Qualifications

• 2+ years in Customer Success, Implementation, or Account Management, ideally in SaaS or HealthTech.
• Strong technical literacy, including understanding of AI/LLM concepts.
• Experience using CRM and analytics tools to track adoption and KPIs.

Responsibilities

• Lead end-to-end onboarding from contract signing through successful go-live.
• Map provider workflows and translate them into AI-driven automation.
• Define and track time-to-value milestones for measurable impact.

Skills

Customer Success

Implementation Management

Technical Literacy

Communication Skills

Stakeholder Management

Tools

CRM Tools

Analytics Tools

Job description

A tech-driven healthcare company in the United States is seeking an Implementation Success Manager to lead onboarding and ensure successful usage of their enterprise AI platform. Ideal candidates will have at least 2 years in Customer Success or a related field, strong technical literacy, and excellent communication skills. This role offers an opportunity to work in a fast-paced environment making a significant impact in the behavioral health sector.