Remote Customer Onboarding Lead — AI‑Driven SaaS

Betty:AI; United States; Remote; USD 80,000 - 120,000; Full time

Job summary

A pioneering B2B SaaS provider is looking for a Manager, Customer Onboarding to lead customer journeys from discovery to launch. The ideal candidate will manage detailed project plans, oversee onboarding tasks, and collaborate with technical teams to ensure success. This role requires 3-5 years in a customer-facing role within a B2B SaaS environment, strong organizational and project management skills, and technical fluency. Join a team that values collaboration and innovation, while helping mission-driven organizations thrive.

Qualifications

• 3-5 years in customer-facing onboarding, implementation, or PM role in a B2B SaaS environment.
• Proven ability to lead cross-functional projects.
• Strong organizational and project management skills.
• Comfortable discussing APIs and data structures.

Responsibilities

• Lead discovery sessions to gather technical requirements.
• Develop detailed project plans tailored to customer needs.
• Organize and prepare customer content for AI ingestion.
• Execute onboarding tasks in internal tools and systems.
• Collaborate with technical and product teams.

Skills

Cross-functional project leadership

Technical fluency

Project management

Organizational skills

SQL/Data analysis

Excellent communication

Collaboration

Education

3-5 years in customer-facing role

Tools

CMS tools

Monday.com

Job description

A pioneering B2B SaaS provider is looking for a Manager, Customer Onboarding to lead customer journeys from discovery to launch. The ideal candidate will manage detailed project plans, oversee onboarding tasks, and collaborate with technical teams to ensure success. This role requires 3-5 years in a customer-facing role within a B2B SaaS environment, strong organizational and project management skills, and technical fluency. Join a team that values collaboration and innovation, while helping mission-driven organizations thrive.