Customer Success & Implementation Manager

Time Machine; United States; Remote; USD 80,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Flexible remote work options

Growth opportunities

Equity opportunities

Job summary

A fast-growing AI company based in California is seeking a Customer Success & Implementation Manager. The candidate will play a key role in onboarding clients onto their AI-powered platform for sales training. Ideal candidates have 3+ years in a B2B SaaS sales or customer success role, strong customer relationship management skills, and the ability to communicate effectively with executives. This position offers significant growth in a dynamic environment that values customer success as top priority, flexible remote work options, and competitive compensation.

Qualifications

• 5+ years of experience in a B2B SaaS environment, focusing on customer success.
• Proven success in managing and fostering customer relationships.
• Strong presentation skills, engaging with various stakeholders effectively.

Responsibilities

• Oversee customer onboarding and implementation processes.
• Develop effective training content with the platform.
• Foster customer relationships and provide advocacy.

Skills

B2B SaaS experience

Customer relationship management

Sales operations understanding

Communication skills

Problem-solving abilities

Data analysis

Account management

Adaptability

Cross-functional collaboration

Tools

Salesforce

HubSpot

Project management tools

Job description

Customer Success & Implementation Manager

Role: SMB Customer Success & Implementation Manager (AI-Based Onboarding & Training Platform for Sales Teams)

About Us

We are a VC-backed, fast-growing AI company based in California that has an AI-powered platform that revolutionizes sales training and onboarding. We put the success of our customers and people first, delivering that through innovative AI technologies and engaging, cutting‑edge software. Our platform leverages state‑of‑the‑art AI to personalize training based on the unique characteristics of each user, helping high‑growth SaaS companies transform their sales performance. This role will be a founding member of our Customer Success & Implementation Team.

Key Responsibilities

• Customer Onboarding & Implementation
• Help Customers create high quality training content with our platform
• Build customer relationships and add value to them
• Production Deployment & Adoption
• Expansion & Champion Development
• Customer Advocacy & Feedback
• Cross-Functional Collaboration

Qualifications

• 3+ years of experience in B2B SaaS in a Sales or CS role
• Basic understanding of sales operations, sales training, and best practices
• Proven track record of managing customer relationships and driving successful outcomes
• Experience with sales enablement, training, or onboarding tools is a strong plus
• Exceptional communication and presentation skills, comfortable engaging with C-level executives and end users alike
• Strong problem-solving abilities with a consultative approach to customer challenges
• Data-driven mindset with ability to analyze usage metrics and translate insights into action plans
• Experience managing multiple accounts simultaneously while maintaining high-touch relationships
• Comfortable learning and explaining AI-powered technologies to non-technical audiences
• Experience with CRM systems (Salesforce, HubSpot), customer success platforms, and Project management/tracking tools.
• Proactive, self-motivated, and able to work independently without constant oversight
• Genuine passion for customer success and helping others achieve their goals
• Adaptable and comfortable working in a fast-paced startup environment where priorities evolve quickly
• Collaborative team player who thrives on cross-functional partnerships

What We Offer

• Competitive salary and benefits in a high-growth, VC-backed AI company
• Opportunity to work with innovative AI technologies and directly impact customer success
• Close collaboration with founders and leadership team to shape customer experience and company direction
• Fast-paced, dynamic environment with significant growth opportunities as the company scales (great career path opportunities)
• Flexible remote work options
• Culture that prioritizes people and customer success above all else
• Equity opportunity based on contribution

If you are passionate about helping customers succeed, have a strong sales background, and want to be part of a team that's transforming sales training with AI, we encourage you to apply.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Industries

• Software Development