Customer Success & Account Support Coordinator

SEL Engineering Services; United States; On-site; USD 39,000 - 59,000; Full time

Benefits offered by this job

ESOP ownership

Top-tier medical, dental, vision

Paid holidays and vacation

Job summary

Schweitzer Engineering Laboratories seeks an Account Coordinator to support our Sales and Customer Service division in the South Central region. The role focuses on accurate order entry, quotes, RMAs, pricing and contract negotiations while delivering world-class customer service.

Located in Lakewood, CO, the position requires regional travel up to 10% and a strong emphasis on written communication, problem solving, and teamwork. SEL offers ESOP, comprehensive benefits, and growth opportunities.

Qualifications

• Associate degree or related business experience; a bachelor's degree is preferred.
• 1 year of customer service experience is required.
• Strong computer skills and familiarity with ERP/CRM tools.
• Ability to travel regionally up to 10% and learn product concepts.
• Excellent writing, proofreading and communication skills; team-oriented.

Responsibilities

• Provide world-class customer care to internal and external customers.
• Enter orders and quotes accurately; handle RMAs, pricing and contract negotiation.
• Communicate with customers and sales reps on deliverables and issues.
• Complete required Customer Service Representative certifications.
• Resolve standard problems using judgment and company policies.
• Assist with feedback tracking and customer satisfaction efforts.
• Coordinate meetings and provide general administrative support.

Skills

Customer service

Communication

Writing

Teamwork

Learning ability

Computer skills

ERP/CRM familiarity

Travel readiness

Detail orientation

Technical sales

Education

Associate degree

Bachelor's degree preferred

Tools

ERP tools

CRM tools

Job description

Schweitzer Engineering Laboratories seeks an Account Coordinator to support our Sales and Customer Service division in the South Central region. The role focuses on accurate order entry, quotes, RMAs, pricing and contract negotiations while delivering world-class customer service.

Located in Lakewood, CO, the position requires regional travel up to 10% and a strong emphasis on written communication, problem solving, and teamwork. SEL offers ESOP, comprehensive benefits, and growth opportunities.