Account Coordinator

Schweitzer Engineering Laboratories, Inc.; Boerne (TX); Sur place; USD 39 000 - 59 000; Plein temps

Avantages offerts par ce poste

10 paid holidays

Vacation days 12+?

Family medical leave 90%

Health insurance

Tuition assistance

Résumé du poste

Schweitzer Engineering Laboratories, Inc. is seeking an Account Coordinator to support our Sales and Customer Service division in the South Central region.

This role emphasizes accurate order entry, pricing negotiations, and maintaining customer specifications in a fast-paced environment. We value detail-oriented professionals with strong communication and problem-solving skills, able to travel regionally up to 10% and learn technical product details.

Qualifications

• Minimum 1 year in customer service or related role.
• Associate degree or relevant business experience; bachelor’s preferred.
• Strong written and verbal communication skills.
• Comfort with ERP/CRM tools and basic tech concepts.
• Ability to travel regionally up to 10%.
• Detail-oriented with good problem-solving and teamwork.

Responsabilités

• Provide world-class customer care to internal and external customers.
• Enter orders, quotes, RMAs, pricing, and contract details accurately.
• Communicate deliverables and resolve standard service issues with team guidance.
• Complete required Customer Service Representative certifications.
• Support customer feedback tracking and drive satisfaction.
• Arrange internal/customer meetings and provide admin support as needed.

Connaissances

Customer service,

Strong writing

Communication

Teamwork

Learning ability

Problem-solving

Computer skills

Regional travel

Negotiation

Formation

Associate degree or related business experience

Bachelor’s degree preferred

Outils

ERP software

CRM software

Description du poste

Are you interested in a position where you can put your detective skills to work, put out fires, and change the world all in one day? If so, you are looking in the right place! Schweitzer Engineering Laboratories seeks an Account Coordinator to support our Sales and Customer Service division in our South Central region.

We are looking for a values-driven, positive, and motivated professional who embodies strong attention to detail and problem-solving skills and will strive to provide excellent service to our customers.

Typical day

• Providing world-class customer care to both internal and external customers.
• Engaging in regional customer support activities, including accurate entry of orders & quotes, RMA's, pricing negotiation, contract negotiation, and creation/maintenance of customer unique specifications.
• Communicating with customers and sales representatives on deliverables and any additional customer service issues with some work direction from supervisor and peers.
• Completing and passing required Customer Service Representative process certifications provided by SEL.
• Using judgment skills, prior experience, and company policies and procedures to resolve standard and in-region problems.
• Assisting with customer feedback tracking and driving to customer satisfaction.
• Order office supplies, coordinate internal and customer meetings, and provide administrative/office support as needed.

Requirements & responsibilities

This job might be for you if you have:

• A minimum of 1 year of customer service experience.
• An associate degree or related business experience.
• A bachelor’s degree is preferred.
• Strong computer skills.
• The ability to travel regionally up to 10% of the time.
• The ability to learn concepts and technical details of products.
• Strong writing, proofreading, documentation, and communication skills.
• The ability to learn new skills and assume new responsibilities.
• The ability to work cooperatively in a team environment.
• Experience with ERP or CRM tools.
• Experience in a technical sales environment.

Location

We are open to this position being located in either Boerne, TX or Houston, TX.

Competitive pay.

Superior benefits.

Inspiring work.

Benefits

• 10 paid holidays
• annual vacation accrual starting at 12 days
• 9 paid sick days
• paid family and medical leave that covers 90% of your pay
• top tier medical, prescription, dental, vision, life, and disability insurance
• STEM courses
• apprenticeships
• tuition assistance
• engineering development programs
• wellness.
• fertility.
• adoption.
• flexible spending benefits.

Ask our team about other benefits including wellness, fertility, adoption, and flexible spending benefits.

Pay Range Data

We anticipate filling this position as a Customer Service Representative at $28.00 - $43.00 per hour. Our salary ranges are determined by job and responsibility.

Communication with Applicants

We communicate with all applicants. If you do not receive a response about your application, please check your SPAM filter or reach out to us at [e-mail].

SEL is an Equal Opportunity Employer: Vets/Disabled.

SEL invents, designs, and builds digital products and systems that protect power grids around the world. This technology prevents blackouts and enables customers to improve power system reliability and safety at a reduced cost.

A 100 percent employee-owned company headquartered in Pullman, Washington, SEL has manufactured products in the United States since 1984 and now serves customers worldwide.

Our mission is simple: to make electric power safer, more reliable, and more economical.