Account Coordinator

SEL Engineering Services; United States; On-site; USD 39,000 - 59,000; Full time

Benefits offered by this job

ESOP ownership

Top-tier medical, dental, vision

Paid holidays and vacation

Job summary

Schweitzer Engineering Laboratories seeks an Account Coordinator to support our Sales and Customer Service division in the South Central region. The role focuses on accurate order entry, quotes, RMAs, pricing and contract negotiations while delivering world-class customer service.

Located in Lakewood, CO, the position requires regional travel up to 10% and a strong emphasis on written communication, problem solving, and teamwork. SEL offers ESOP, comprehensive benefits, and growth opportunities.

Qualifications

• Associate degree or related business experience; a bachelor's degree is preferred.
• 1 year of customer service experience is required.
• Strong computer skills and familiarity with ERP/CRM tools.
• Ability to travel regionally up to 10% and learn product concepts.
• Excellent writing, proofreading and communication skills; team-oriented.

Responsibilities

• Provide world-class customer care to internal and external customers.
• Enter orders and quotes accurately; handle RMAs, pricing and contract negotiation.
• Communicate with customers and sales reps on deliverables and issues.
• Complete required Customer Service Representative certifications.
• Resolve standard problems using judgment and company policies.
• Assist with feedback tracking and customer satisfaction efforts.
• Coordinate meetings and provide general administrative support.

Skills

Customer service

Communication

Writing

Teamwork

Learning ability

Computer skills

ERP/CRM familiarity

Travel readiness

Detail orientation

Technical sales

Education

Associate degree

Bachelor's degree preferred

Tools

ERP tools

CRM tools

Job description

Are you interested in a position where you can put your detective skills to work, put out fires, and change the world all in one day? If so, you are looking in the right place! Schweitzer Engineering Laboratories seeks an Account Coordinator to support our Sales and Customer Service division in our South Central region. We are looking for a values-driven, positive, and motivated professional who embodies strong attention to detail and problem-solving skills and will strive to provide excellent service to our customers.

Responsibilities

• Providing world-class customer care to both internal and external customers.
• Engaging in regional customer support activities, including accurate entry of orders & quotes, RMA's, pricing negotiation, contract negotiation, and creation/maintenance of customer unique specifications.
• Communicating with customers and sales representatives on deliverables and any additional customer service issues with some work direction from supervisor and peers.
• Completing and passing required Customer Service Representative process certifications provided by SEL.
• Using judgment skills, prior experience, and company policies and procedures to resolve standard and in-region problems.
• Assisting with customer feedback tracking and driving to customer satisfaction.
• Order office supplies, coordinate internal and customer meetings, and provide administrative/office support as needed.

Qualifications

• A minimum of 1 year of customer service experience.
• An associate degree or related business experience. A bachelor's degree is preferred.
• Strong computer skills.
• The ability to travel regionally up to 10% of the time.
• The ability to learn concepts and technical details of products.
• Strong writing, proofreading, documentation, and communication skills.
• The ability to learn new skills and assume new responsibilities.
• The ability to work cooperatively in a team environment.
• Experience with ERP or CRM tools.
• Experience in a technical sales environment.

Location

This position is located in Lakewood, CO. Tucked against the foothills of the Rocky Mountains, and located just seven miles away from Denver, making Lakewood a perfect place to live and work. Enjoy an unmatched quality of life with easy access to outdoor recreation and great schools.

Competitive pay. Superior benefits. Inspiring work.

Benefits

• We're 100% employee owned. Retirement benefits include an employer funded stock ownership plan (ESOP) and personal 401(k) options.
• We offer top tier medical, prescription, dental, vision, life, and disability insurance.
• We recognize the importance of a healthy life balance and offer: 10 paid holidays, annual vacation accrual starting at 12 days, 9 paid sick days, and paid family and medical leave that covers 90% of your pay.
• We foster growth and development of our employees through avenues such as STEM courses, apprenticeships, tuition assistance, and engineering development programs.
• Ask our team about other benefits including wellness, fertility, adoption, and flexible spending benefits.

Pay Range Data

We anticipate filling this position as a Customer Service Representative at $28.00 - $43.00 per hour. Our salary ranges are determined by job and responsibility. We base our starting pay offer and title on job-related factors such as candidate experience, training, knowledge, and skills.

SEL is an Equal Opportunity Employer: Vets/Disabled.