Account Coordinator

Selinc; Texas; On-site; USD 39,000 - 59,000; Full time

Benefits offered by this job

ESOP

401(k)

Top-tier medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

10 paid holidays

Paid vacation

Job summary

Schweitzer Engineering Laboratories seeks an Account Coordinator to support our Sales and Customer Service team in the South Central region. You will handle orders, quotes, RMAs, pricing, and contracts while delivering exceptional customer service.

The role requires 1 year of customer service experience, an associate degree or equivalent business experience, and the ability to travel regionally up to 10%. Location options include Boerne, TX or Houston, TX with strong growth and ESOP benefits.

Qualifications

• 1 year of customer service experience.
• Associate degree or related business experience; bachelor's preferred.
• Strong computer skills and ability to learn product details.
• Willingness to travel regionally up to 10%.

Responsibilities

• Provide world-class customer care to internal and external customers.
• Enter orders & quotes, process RMAs, pricing and contract negotiations.
• Coordinate with sales reps on deliverables and issues.
• Complete required Customer Service Representative process certifications.
• Resolve standard problems using company policies and procedures.
• Support customer feedback tracking and satisfaction efforts.
• Order office supplies and arrange internal/customer meetings.

Skills

Customer service

Communication

Problem solving

Teamwork

Learning

Education

Associate degree

Bachelor's degree preferred

Tools

ERP/CRM

Job description

Are you interested in a position where you can put your detective skills to work, put out fires, and change the world all in one day? If so, you are looking in the right place! Schweitzer Engineering Laboratories seeks an Account Coordinator to support our Sales and Customer Service division in our South Central region. We are looking for a values-driven, positive, and motivated professional who embodies strong attention to detail and problem-solving skills and will strive to provide excellent service to our customers.

As an Account Coordinator, a typical day might include the following:

• Providing world-class customer care to both internal and external customers.
• Engaging in regional customer support activities, including accurate entry of orders & quotes, RMA's, pricing negotiation, contract negotiation, and creation/maintenance of customer unique specifications.
• Communicating with customers and sales representatives on deliverables and any additional customer service issues with some work direction from supervisor and peers.
• Completing and passing required Customer Service Representative process certifications provided by SEL.
• Using judgment skills, prior experience, and company policies and procedures to resolve standard and in-region problems.
• Assisting with customer feedback tracking and driving to customer satisfaction.
• Order office supplies, coordinate internal and customer meetings, and provide administrative/office support as needed.

This job might be for you if you have:

• A minimum of 1 year of customer service experience.
• An associate degree or related business experience. A bachelor's degree is preferred.
• Strong computer skills.
• The ability to travel regionally up to 10% of the time.
• The ability to learn concepts and technical details of products.
• Strong writing, proofreading, documentation, and communication skills.
• The ability to learn new skills and assume new responsibilities.
• The ability to work cooperatively in a team environment.
• Experience with ERP or CRM tools.
• Experience in a technical sales environment.

Location

We are open to this position being located in either Boerne, TX or Houston, TX.

Competitive pay. Superior benefits. Inspiring work.

People are at the core of our company and we hire employee-owners. We welcome you to learn more about how we support employees.

We're 100% employee owned. Retirement benefits include an employer funded stock ownership plan (ESOP) and personal 401(k) options.

We offer top tier medical, prescription, dental, vision, life, and disability insurance.

We recognize the importance of a healthy life balance and offer: 10 paid holidays, annual vacation accrual starting at 12 days, 9 paid sick days, and paid family and medical leave that covers 90% of your pay.

We foster growth and development of our employees through avenues such as STEM courses, apprenticeships, tuition assistance, and engineering development programs.

Ask our team about other benefits including wellness, fertility, adoption, and flexible spending benefits.

Pay Range Data

We anticipate filling this position as a Customer Service Representative at $28.00 - $43.00 per hour. Our salary ranges are determined by job and responsibility. We base our starting pay offer and title on job-related factors such as candidate experience, training, knowledge, and skills.

SEL is an Equal Opportunity Employer: Vets/Disabled.