Customer Strategy & Growth Leader

PwC; San Francisco (CA); On-site; USD 99,000 - 232,000; Full time

Benefits offered by this job

Medical, dental, vision

401k

Vacation and sick leave

Job summary

PwC in San Francisco seeks a Service & Support Strategy Manager to lead customer-centric strategies within our Customer Consulting team. You will analyze client needs, craft solutions, and guide teams to elevate customer satisfaction and drive revenue growth.

You will mentor staff, lead client accounts, and ensure project success while embracing innovation and integrity. This role focuses on strategic planning, cross-functional collaboration, and transforming service delivery for client

Qualifications

• At least a Bachelor's degree.
• At least 5 years of experience.

Responsibilities

• Developing and implementing customer-centric strategies to enhance client engagement and drive business growth
• Analyzing customer engagement processes to identify opportunities for improvement and innovation
• Leading teams in the execution of sales and service strategies to improve customer satisfaction and revenue growth
• Coaching and mentoring team members to leverage their strengths and deliver on client expectations
• Utilizing analytical thinking to assess customer needs and develop tailored solutions
• Managing client relationships to foster trust and long-term partnerships
• Overseeing the planning, budgeting, and execution of projects to meet client objectives
• Encouraging the adoption of innovative technologies and methodologies to enhance service delivery
• Facilitating cross-functional collaboration to optimize customer acquisition and retention strategies
• Addressing and resolving conflicts or issues with clients and team members to maintain a productive work environment

Skills

Analytical thinking

Customer relationship management

Sales strategy

Strategic questioning

Active listening

Education

Bachelor's degree

Job description

PwC in San Francisco seeks a Service & Support Strategy Manager to lead customer-centric strategies within our Customer Consulting team. You will analyze client needs, craft solutions, and guide teams to elevate customer satisfaction and drive revenue growth.

You will mentor staff, lead client accounts, and ensure project success while embracing innovation and integrity. This role focuses on strategic planning, cross-functional collaboration, and transforming service delivery for client