Customer Specialist in Training — Sales & Service

CarMax; Palm Desert (CA); On-site; USD 29,000 - 43,000; Full time

Benefits offered by this job

Paid sick leave

Vacation time

Holiday pay

Job summary

CarMax is seeking a Customer Specialist in Training to deliver a customer‑first experience across buying, selling, or servicing vehicles. You will support appraisals, paperwork processing, and repair order coordination, learning in a fast‑paced environment.

Responsibilities include guiding customers through sales and financing applications, performing vehicle condition checks, and coordinating service appointments with cross‑functional teams to ensure a smooth experience for clients.

Qualifications

• Strong communication skills and ability to represent CarMax.
• Experience delivering customer service in fast‑paced retail or service environment.
• Ability to balance customer needs with business goals and follow processes.

Responsibilities

• Guide customers through sales, appraisals, test drives, and financing applications.
• Conduct vehicle condition assessments and document findings for appraisals.
• Manage inventory processes including check-in, scanning, and reconciliation.

Skills

Communication

Customer service

Teamwork

Attention to detail

Multitasking

Data transcription

Education

High School Diploma

Tools

MS Office

Job description

CarMax is seeking a Customer Specialist in Training to deliver a customer‑first experience across buying, selling, or servicing vehicles. You will support appraisals, paperwork processing, and repair order coordination, learning in a fast‑paced environment.

Responsibilities include guiding customers through sales and financing applications, performing vehicle condition checks, and coordinating service appointments with cross‑functional teams to ensure a smooth experience for clients.