Customer Experience & Appraisal Specialist

CarMax; Victorville (CA); On-site; USD 28,000 - 43,000; Full time

Benefits offered by this job

Paid sick time

Paid vacation

Holiday pay

Job summary

CarMax is seeking a Customer Specialist in Training to deliver a customer‑first experience across buying, selling, and servicing vehicles. You will learn hands‑on in a fast‑paced environment, supporting sales, appraisals, paperwork, and repair order coordination while upholding CarMax values of honesty and integrity.

You’ll gain exposure to vehicle assessments, inventory management, and cross‑team collaboration to ensure a smooth, customer‑focused journey from start to finish.

Qualifications

• Strong communication and representation skills.
• Ability to build lasting relationships and provide win‑win solutions.
• Demonstrated integrity, respect, and teamwork in a fast‑paced environment.
• Ability to balance customer needs with business goals and follow processes accurately.
• Ability to manage multiple tasks, maintain attention to detail, and meet deadlines.
• High School Diploma or equivalent and a valid driver’s license.
• Ability to lift up to 25 lbs and accurately read and transcribe data.

Responsibilities

• Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
• Conduct accurate vehicle condition assessments, documenting details for appraisals and communicating findings to Buyers.
• Manage inventory processes, including vehicle check‑in, daily scanning, and reconciliation.
• Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
• Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments.
• Coordinate service appointments, review repair order invoices for accuracy in billing, and collaborate effectively across teams to maintain a smooth, customer‑focused experience.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Skills

Communication

Relationship building

Integrity & teamwork

Multitasking

Attention to detail

Data transcription

Driver's license

Education

High School Diploma or equivalent

Tools

Word

Excel

PowerPoint

Job description

CarMax is seeking a Customer Specialist in Training to deliver a customer‑first experience across buying, selling, and servicing vehicles. You will learn hands‑on in a fast‑paced environment, supporting sales, appraisals, paperwork, and repair order coordination while upholding CarMax values of honesty and integrity.

You’ll gain exposure to vehicle assessments, inventory management, and cross‑team collaboration to ensure a smooth, customer‑focused journey from start to finish.