Customer Experience Specialist (In Training)

CarMax Business Services; Covington (LA); On-site; USD 21,000 - 32,000; Full time

Job summary

CarMax Covington, LA is seeking a Customer Specialist in Training to deliver a customer-first experience across buying, selling, or servicing vehicles. You will support customers through every step of their journey and handle a mix of sales, appraisals, paperwork, and repair order coordination.

This hands-on role offers fast-paced learning in a dynamic environment where teamwork, integrity, and attention to detail are essential.

Qualifications

• High School Diploma or equivalent is required.
• Strong communication and interpersonal skills are essential.
• Ability to balance multiple tasks with attention to detail and deadlines.
• Willingness to support customers through sales, appraisals, and service processes.

Responsibilities

• Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
• Conduct accurate vehicle condition assessments and document details for appraisals.
• Manage inventory processes including vehicle check-in, daily scanning, and reconciliation.
• Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
• Handle administrative tasks such as printing reports, maintaining paperwork, and managing payments.
• Coordinate service appointments and review repair order invoices for accuracy in billing, collaborating across teams.

Skills

Communication skills

Relationship building

Integrity

Teamwork

Attention to detail

Multitasking

Reading/transcribing data

Driver's license

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

CarMax Covington, LA is seeking a Customer Specialist in Training to deliver a customer-first experience across buying, selling, or servicing vehicles. You will support customers through every step of their journey and handle a mix of sales, appraisals, paperwork, and repair order coordination.

This hands-on role offers fast-paced learning in a dynamic environment where teamwork, integrity, and attention to detail are essential.