Customer Experience Specialist in Training

CarMax; Pleasant Hill (CA); On-site; USD 61,606,000 - 92,597,000; Full time

Benefits offered by this job

Paid sick leave

Vacation time

Holiday pay

Job summary

CarMax is hiring a Customer Specialist in Training to deliver a customer-first experience across buying, selling, and servicing vehicles. You will assist with vehicle appraisals, sales activities, and paperwork while learning CarMax processes in a fast-paced environment.

Responsibilities include guiding customers through financing, coordinating service appointments, and ensuring accurate documentation. The role emphasizes integrity, teamwork, and exceptional communication as you grow with CarMax.

Qualifications

• Strong communication skills with confidence in representing CarMax
• Ability to build lasting relationships and create win-win solutions for customers
• Demonstrated integrity, respect, and teamwork in a fast-paced environment
• Skilled in balancing customer needs with business goals and following processes accurately
• Ability to manage multiple tasks, maintain attention to detail, and meet deadlines
• High School Diploma or equivalent and a valid driver’s license
• Ability to lift up to 25 lbs and accurately read and transcribe data
• Preferred: Sales or customer service experience in retail
• Basic proficiency with Microsoft Office Suite (Word, Excel, PowerPoint)

Responsibilities

• Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications
• Conduct accurate vehicle condition assessments, documenting details for appraisals and communicating findings to Buyers
• Manage inventory processes, including vehicle check-in, daily scanning, and reconciliation
• Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards
• Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments
• Coordinate service appointments, review repair order invoices for accuracy in billing, and collaborate effectively across teams to maintain a smooth, customer-focused experience
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area

Job description

CarMax is hiring a Customer Specialist in Training to deliver a customer-first experience across buying, selling, and servicing vehicles. You will assist with vehicle appraisals, sales activities, and paperwork while learning CarMax processes in a fast-paced environment.

Responsibilities include guiding customers through financing, coordinating service appointments, and ensuring accurate documentation. The role emphasizes integrity, teamwork, and exceptional communication as you grow with CarMax.