Customer Experience Specialist — In Training (Sales & Service)

CarMax Business Services; Town of Florida (NY); On-site; USD 30,000 - 40,000; Full time

Job summary

CarMax Business Services is hiring a Customer Specialist in Training to deliver an iconic, customer-first experience. In this role, you will support customers through buying, selling, or servicing vehicles, managing diverse tasks such as vehicle sales and paperwork processing.

The ideal candidate will have strong communication skills and a focus on building lasting customer relationships. This position offers valuable hands-on learning opportunities in a fast-paced environment.

Qualifications

• Demonstrated integrity, respect, and teamwork in a fast‑paced environment.
• Ability to lift up to 25 lbs and accurately read and transcribe data.
• Basic proficiency with Microsoft Office Suite (Word, Excel, PowerPoint).

Responsibilities

• Deliver exceptional customer service by guiding customers through sales and appraisals.
• Conduct accurate vehicle condition assessments and document details.
• Coordinate service appointments and maintain a smooth customer-focused experience.

Skills

Strong communication skills

Relationship building

Integrity

Attention to detail

Ability to manage multiple tasks

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

CarMax Business Services is hiring a Customer Specialist in Training to deliver an iconic, customer-first experience. In this role, you will support customers through buying, selling, or servicing vehicles, managing diverse tasks such as vehicle sales and paperwork processing.

The ideal candidate will have strong communication skills and a focus on building lasting customer relationships. This position offers valuable hands-on learning opportunities in a fast-paced environment.