Customer Specialist in Training - Bonus Eligible

CarMax Inc.; Fort Wayne (IN); On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Monthly bonus program

Benefits package

Job summary

CarMax is hiring a Customer Specialist in Training at our Fort Wayne location. You will guide customers through sales, appraisals and services, perform vehicle assessments, and manage administrative tasks that keep the store running smoothly.

This entry-level role offers hands-on learning in a fast-paced environment with diverse tasks, including coordinating service appointments, processing paperwork, and ensuring quality standards are met.

Qualifications

• Strong communication and customer service skills.
• Ability to build relationships and win-win solutions.
• Demonstrated integrity, respect and teamwork in fast-paced settings.
• Balance customer needs with business goals and follow processes accurately.
• Manage multiple tasks and meet deadlines.

Responsibilities

• Guide customers through sales, appraisals, test drives, and financing applications.
• Conduct vehicle condition assessments for appraisals and communicate findings to Buyers.
• Manage inventory processes including check-in, scanning, and reconciliation.
• Perform cosmetic inspections to meet CarMax Quality Standards.
• Handle administrative tasks such as printing reports, paperwork, auditing documents, and payments.
• Coordinate service appointments and review repair invoices for billing accuracy.
• Follow EH&S requirements and maintain a clean, orderly work area.

Skills

Strong communication

Relationship building

Integrity & respect

Customer-focused problem solving

Multitasking

Attention to detail

Reading and transcribing data

Driver's license

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite (Word, Excel, PowerPoint)

Job description

CarMax is hiring a Customer Specialist in Training at our Fort Wayne location. You will guide customers through sales, appraisals and services, perform vehicle assessments, and manage administrative tasks that keep the store running smoothly.

This entry-level role offers hands-on learning in a fast-paced environment with diverse tasks, including coordinating service appointments, processing paperwork, and ensuring quality standards are met.