Customer Experience Specialist in Training

CarMax; Greenwood (IN); Vor Ort; USD 24.000 - 36.000; Vollzeit

Benefits dieser Stelle

Paid sick time

Vacation time

Holiday pay

Zusammenfassung

CarMax in Greenwood, Indiana seeks a Customer Specialist in Training to deliver an iconic, customer‑first experience across buying, selling and servicing vehicles. You’ll guide customers through every step, handle appraisals, paperwork and repair order coordination, while learning hands‑on in a fast‑paced environment.

Ideal candidates demonstrate strong communication, integrity and teamwork, with ability to manage multiple tasks and read data accurately; a high school diploma and valid driver’s

Qualifikationen

• Strong communication skills with confidence in representing CarMax and its products.
• Ability to build lasting relationships and create win‑win solutions for customers.
• Demonstrated integrity, respect, and teamwork in a fast‑paced environment.
• Skilled in balancing customer needs with business goals and following processes accurately.
• Ability to manage multiple tasks, maintain attention to detail, and meet deadlines.
• High School Diploma or equivalent and a valid driver’s license.
• Ability to lift up to 25 lbs and accurately read and transcribe data.

Aufgaben

• Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
• Conduct accurate vehicle condition assessments, documenting details for appraisals and communicating findings to Buyers.
• Manage inventory processes, including vehicle check‑in, daily scanning, and reconciliation.
• Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
• Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments.
• Coordinate service appointments, review repair order invoices for accuracy in billing, and collaborate effectively across teams to maintain a smooth, customer‑focused experience.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Kenntnisse

Communication

Customer service

Integrity

Teamwork

Multitasking

Attention to detail

Ausbildung

High School Diploma or equivalent

Tools

Microsoft Office

Jobbeschreibung

CarMax in Greenwood, Indiana seeks a Customer Specialist in Training to deliver an iconic, customer‑first experience across buying, selling and servicing vehicles. You’ll guide customers through every step, handle appraisals, paperwork and repair order coordination, while learning hands‑on in a fast‑paced environment.

Ideal candidates demonstrate strong communication, integrity and teamwork, with ability to manage multiple tasks and read data accurately; a high school diploma and valid driver’s