Customer Experience Specialist - In-Training

CarMax Inc.; Fort Wayne (IN); On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Monthly team-based bonus

Job summary

CarMax Fort Wayne is seeking a Customer Specialist in Training to deliver an iconic, customer-first experience across sales, appraisals, test drives, and financing applications.

You will conduct vehicle condition assessments, manage inventory, perform cosmetic inspections, and coordinate service appointments while ensuring accurate billing and documentation. This role emphasizes integrity, teamwork, and high attention to detail.

Qualifications

• High School Diploma or equivalent and a valid driver’s license.
• Strong communication skills and ability to build relationships.
• Ability to manage multiple tasks while meeting deadlines.

Responsibilities

• Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
• Conduct accurate vehicle condition assessments, documenting details for appraisals and communicating findings to Buyers.
• Manage inventory processes, including vehicle check-in, daily scanning, and reconciliation.
• Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
• Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments.
• Coordinate service appointments, review repair order invoices for accuracy in billing, and collaborate effectively across teams to maintain a smooth, customer-focused experience.

Skills

Communication skills

Integrity

Teamwork

Multitasking

Attention to detail

Customer service experience

MS Office

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

CarMax Fort Wayne is seeking a Customer Specialist in Training to deliver an iconic, customer-first experience across sales, appraisals, test drives, and financing applications.

You will conduct vehicle condition assessments, manage inventory, perform cosmetic inspections, and coordinate service appointments while ensuring accurate billing and documentation. This role emphasizes integrity, teamwork, and high attention to detail.